Having Trouble with the Webform
Search a Knowledge Base
You can find answers to hundreds of common questions by using one of our question-and-answer tools.
- askFSIS: Find answers to questions on inspection-related policies, programs, systems, and procedures.
- Ask USDA: Find answers to questions about safe food handling at home or food safety in general.
- Small Plant Help Desk: Find answers to common questions from small and very small plant owners and operators across the country.
Contacting askFSIS by Email
Customers can email their questions directly to askFSIS - askFSIS@usda.gov
For Import/Export Inquiries can email ImportExport@usda.gov
For Labeling Inquiries can email lsas@usda.gov
For Inquiries related to Residue Violations email Residue@usda.gov
Please note making requests through email will be answered in order of resubmission within the documented timeframes by type of question and will not be any faster than submitting a webform.
Contacting OPPD By Phone
If a customer who has received a response from askFSIS wants to speak to the Office of Policy and Program Development (OPPD) Staff Officer who provided the response, can the customer call OPPD instead of continuing the written correspondence through askFSIS?
Yes, customers are welcome to contact OPPD by calling 1-800-233-3935, Monday through Friday (excluding Federal holidays), from 7:00 am to 5:30 pm EST, and can select from the following options:
- (Press “1”) Import or export of meat, poultry or egg products,
- (Press “2”) Labeling or amenability determinations,
- (Press “3”) Sampling, new technology, new ingredients or HACCP validation,
- (Press “4”) Any other topic. These calls will go to the Policy Development Staff, which handles-inspection related policies, or the Small Plant Helpdesk, or
- (Press “0”) Receptionist
For the best customer service, customers should have their incident reference number available (e.g., 010220-000123), located in the auto-response sent from askFSIS. If OPPD is not immediately available or the customer is calling after hours, customers can leave a detailed message and OPPD will return their call as soon as possible. Alternatively, the customer can update their written incident in askFSIS and request to be called by providing their telephone number and a preferred time to be contacted.
