[Federal Register Volume 79, Number 95 (Friday, May 16, 2014)]
[Pages 28478-28479]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-11346]



Food Safety and Inspection Service

[Docket No. FSIS-2014-0012]

Notice of Request for an Extension of Approval of an Information 
Collection: Qualitative Feedback on Agency Service Delivery

AGENCY: Food Safety and Inspection Service, USDA.

ACTION: Notice and request for comments.


SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this 
notice announces the Food Safety and Inspection Service's intention to 
request an extension of approval of an information collection 
associated with qualitative customer and stakeholder feedback on 
service delivery by the Food Safety and Inspection Service. The Office 
of Management and Budget prepared and published the first notice for 
comments on the original information collection.

DATES: June 16, 2014.

ADDRESSES: FSIS invites interested persons to submit comments on this 
notice. Comments may be submitted by one of the following methods:
     Federal eRulemaking Portal: This Web site provides the 
ability to type short comments directly into the comment field on this 
Web page or attach a file for lengthier comments. Go to http://www.regulations.gov. Follow the on-line instructions at that site for 
submitting comments.
     Mail, including CD-ROMs, etc.: Send to Docket Room 
Manager, U.S. Department of Agriculture, Food Safety and Inspection 
Service, Patriots Plaza 3, 1400 Independence Avenue SW., Mailstop 3782, 
Room 8-163B, Washington, DC 20250-3700.
     Hand- or courier-delivered submittals: Deliver to Patriots 
Plaza 3, 355 E. Street SW., Room 8-163B, Washington, DC 20250-3700
    Instructions: All items submitted by mail or electronic mail must 
include the Agency name and docket number FSIS-2014-0012. Comments 
received in response to this docket will be made available for public 
inspection and posted without change, including any personal 
information, to http://www.regulations.gov.
    Docket: For access to background documents or comments received, go 
to the FSIS Docket Room at Patriots Plaza 3, 355 E. Street SW., Room 8-
164, Washington, DC 20250-3700 between 8:00 a.m. and 4:30 p.m., Monday 
through Friday.

FOR FURTHER INFORMATION CONTACT: Gina Kouba, Paperwork Reduction Act 
Coordinator, Food Safety and Inspection Service, USDA, 1400 
Independence Avenue SW., Room 6067, South Building, Washington, DC 
20250; Telephone: (202)690-6510.

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The proposed information collection activity provides a 
means for the Food Safety and Inspection Service (FSIS) to garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Agency's commitment to improving service 
    By qualitative feedback, we mean information that provides useful 
insights on perceptions and opinions but not statistical surveys that 
yield quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences, and expectations; provide an early warning of 
issues with service; or focus attention on areas where communication, 
training, or changes in operations might improve delivery of products 
or services. This collection will allow for ongoing, collaborative, and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    FSIS will only submit a collection for approval under this generic 
clearance if it meets the following conditions:
     The collection is voluntary;
     The collection is low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and is low-cost for both the respondents 
and the Federal Government;
     The collection is non-controversial and does not raise 
issues of concern to other Federal agencies;
     The collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of FSIS (if released, 
FSIS must indicate the qualitative nature of the information);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collection will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance.
    As a general matter, this information collection will not result in 
any new system of records containing privacy information and will not 
ask questions of a sensitive nature, such as sexual behavior and 
attitudes, religious beliefs, and other matters that are commonly 
considered private.
    FSIS currently has approval from the Office of Management and 
Budget (OMB) for this information collection. This approval is for 
2,700 burden hours, based on our initial request to OMB in April 2011. 
We are asking the Office of Management and Budget (OMB) to approve our 
use of these information collection activities for 3 years.
    Estimate of burden: The public reporting burden for this collection 
of information is estimated to average 0.25 hours per response.
    Respondents: Individuals and households; businesses and 
organizations; State, local, or Tribal government.

[[Page 28479]]

    Estimated annual number of respondents: 18,760.
    Estimated annual number of responses per respondent: 1.
    Estimated annual number of responses: 18,760.
    Estimated total annual burden on respondents: 27,000 hours. (Due to 
averaging, the total annual burden hours may not equal the product of 
the annual number of responses multiplied by the reporting burden per 
    All responses to this notice will be summarized and included in the 
request for OMB approval. All comments will also become a matter of 
public record.
    Copies of this information collection assessment can be obtained 
from Gina Kouba, Paperwork Reduction Act Coordinator, Food Safety and 
Inspection Service, USDA, 1400 Independence Avenue SW., Room 6077, 
South Building, Washington, DC 20250; Telephone: (202) 690-6510.
    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of FSIS's 
functions, including whether the information will have practical 
utility; (b) the accuracy of FSIS's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) ways 
to minimize the burden of the collection of information, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques, or other forms of 
information technology. Comments may be sent to both FSIS, at the 
addresses provided above, and the Desk Officer for Agriculture, Office 
of Information and Regulatory Affairs, Office of Management and Budget, 
Washington, DC 20253.
    Responses to this notice will be summarized and included in the 
request for OMB approval. All comments will also become a matter of 
public record.

Additional Public Notification

    FSIS will announce this notice online through the FSIS Web page 
located at http://www.fsis.usda.gov/federal-register. FSIS will also 
make copies of this Federal Register publication available through the 
FSIS Constituent Update, which is used to provide information regarding 
FSIS policies, procedures, regulations, Federal Register notices, FSIS 
public meetings, and other types of information that could affect or 
would be of interest to constituents and stakeholders. The Update is 
communicated via Listserv, a free electronic mail subscription service 
for industry, trade groups, consumer interest groups, health 
professionals, and other individuals who have asked to be included. The 
Update is also available on the FSIS Web page. In addition, FSIS offers 
an electronic mail subscription service which provides automatic and 
customized access to selected food safety news and information. This 
service is available at http://www.fsis.usda.gov/subscribe. Options 
range from recalls to export information to regulations, directives, 
and notices. Customers can add or delete subscriptions themselves, and 
have the option to password protect their accounts.

USDA Nondiscrimination Statement

    The U.S. Department of Agriculture (USDA) prohibits discrimination 
in all its programs and activities on the basis of race, color, 
national origin, gender, religion, age, disability, political beliefs, 
sexual orientation, and marital or family status. (Not all prohibited 
bases apply to all programs.)
    Persons with disabilities who require alternative means for 
communication of program information (Braille, large print, audiotape, 
etc.) should contact USDA's Target Center at (202) 720-2600 (voice and 
    To file a written complaint of discrimination, write USDA, Office 
of the Assistant Secretary for Civil Rights, 1400 Independence Avenue 
SW., Washington, DC 20250-9410 or call (202) 720-5964 (voice and TTY). 
USDA is an equal opportunity provider and employer.

    Done at Washington, DC on: May 9, 2014.
Alfred V. Almanza,
[FR Doc. 2014-11346 Filed 5-15-14; 8:45 am]