News Release

Hawaii Firm Recalls Additional Frozen, Raw Chicken Products Due To Possible Temperature Abuse

Class I Recall 075-2013 expansion
Health Risk: High Dec 24, 2013
En Español

Congressional and Public Affairs
Richard J. McIntire 
(202) 720-9113


Editor’s Note: Details of this recall were updated Dec. 24, 2013 to reflect increases in the approximate amounts, additional sizes of products, production date and distribution area.

WASHINGTON, Dec. 24, 2013 –Palama Holdings, LLC, a Kapolei, HI establishment, is expanding its recall of raw, frozen marinated chicken products to approximately 24,784 pounds because they may have experienced temperature abuse in the distribution chain, the U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced today. The expanded recall covers all teriyaki chicken products produced at the company’s Kapolei, HI plant with “Best by” dates ranging Sept. 24, 2014 to November 6, 2014.

The products subject to recall include:

  • 10-lb. cardboard boxes, containing four individual cryovac sealed packages of May’s Hawaii “Hawaiian Style, Boneless and Skinless Teriyaki Chicken Thighs.”
  • 5-lb. cardboard boxes, containing two individual cryovac sealed packages of May’s Hawaii “Hawaiian Style, Boneless and Skinless Teriyaki Chicken Thighs.”
  • 2-lb. cardboard boxes, containing one cryovac sealed package of May’s Hawaii “Hawaiian Style, Boneless and Skinless Teriyaki Chicken Thighs.”    

The products were produced on various dates between Sept. 24, 2013 and Nov. 6, 2013 then were distributed for retail sale on the islands of Oahu, Maui, Kauai and Hawaii, and to a nearby military commissary. The packages bear the establishment number “P-11077” in the USDA mark of inspection on the package.

FSIS personnel discovered bloated boxes of the products at a retail location in recent days. The problem was initially discovered during shipment when the company’s distributor observed boxes of product swollen with gases from the bagged chicken, an indication that there may have been temperature abuse during storage prior to distribution.

FSIS and the company have received no reports of adverse reactions due to consumption of these products. Anyone concerned about a reaction should contact a healthcare provider.

FSIS routinely conducts recall effectiveness checks to verify recalling firms notify their customers of the recall and that steps are taken to make certain that the product is no longer available to consumers. When available, the retail distribution list(s) will be posted on the FSIS website at:

Consumers and media with questions about the recall may contact Gary Hanagami, May’s Hawaii vice president of retail sales, at (808) 682-8300.

Consumers with food safety questions can “Ask Karen,” the FSIS virtual representative available 24 hours a day at or via smartphone at “Ask Karen” live chat services are available Monday through Friday from 10 a.m. to 4 p.m. ET. The toll-free USDA Meat and Poultry Hotline 1-888-MPHotline (1-888-674-6854) is available in English and Spanish and can be reached from l0 a.m. to 4 p.m. (Eastern Time) Monday through Friday. Recorded food safety messages are available 24 hours a day.


Product Label

Product label

USDA Recall Classifications
Class I This is a health hazard situation where there is a reasonable probability that the use of the product will cause serious, adverse health consequences or death.
Class II This is a health hazard situation where there is a remote probability of adverse health consequences from the use of the product.
Class III This is a situation where the use of the product will not cause adverse health consequences.
Last Modified Oct 11, 2016