Detained Product at Foreign Ports of Entry
Product may be detained or refused entry at its final destination for a number of reasons. These include: incorrect completion of export certificate(s) accompanying the product; change in import requirements by the receiving country; inspection official at port-of-entry unfamiliar with import requirements; product damage during transit; and other reasons.
Exporters should request written documents describing the reason the product is being detained or refused entry. This document should be presented immediately to FSIS' Office of International Affairs (OIA) and to the USDA Foreign Agricultural Service's (FAS) agricultural attaché or minister-counselor responsible for covering exports of U.S. product to that country.
In most cases, export certificates can be easily corrected; however, if additional certification (other than what is published in the Export Library) is required, then further consultation is required between OIA, FAS and the receiving country's inspection officials. The incident should be reported to OIA and FAS immediately because as time elapses, it becomes more difficult to resolve the issue.