dark overlay
nav button USDA Logo

FSIS

Web Content Viewer (JSR 286)

Actions
Loading...

Web Content Viewer (JSR 286)

Actions
Loading...

Web Content Viewer (JSR 286)

Actions
Loading...

Web Content Viewer (JSR 286)

Actions
Loading...

Web Content Viewer (JSR 286)

Actions
Loading...

Script: Ask Karen Chat Goes Live

 

Podcasts
Script: ask Karen Chat Goes Live
Intro:
Welcome to USDA's Food Safety and Inspection Service Food Safety at home podcast series. These podcasts were designed with you in mind - the consumer - who purchases and prepares meat, poultry and processed meat, egg products for your family and friends.

Each episode will bring you a different food safety topic ranging from safe storage, handling, and preparation of meat, poultry and processed egg products to the importance of keeping foods safe during a power outage.

So sit back, turn up the volume and listen in.


Host:
Welcome to “Food Safety at Home.” This is Kathy Bernard with the Food Safety and Inspection Service. I’m your host for this segment. With me today is Tina Hanes, Technical Information Specialist from FSIS’ Food Safety Education Staff. Tina and I will discuss the new food safety “chat” feature available on FSIS’ Web site.

Hello Tina, welcome to the show.

Guest:
Thank you Kathy. I’m pleased to be here.

Host:
FSIS upgraded its virtual representative automated response system, “Ask Karen,” to include a live chat feature. This is a new tool for consumers to use, to ask food safety questions that will bridge the gap between the self-service “Ask Karen” database and assisted telephone service.

Guest:
The “Ask Karen” system was first launched in April of 2004 and upgraded in April of 2009. The live chat feature adds additional services to assist consumers.


Customers with Internet access anywhere in the world can now chat with a technical information specialist from FSIS’ Food Safety Education Staff, who will answer, in real time, your food safety questions.

Host:
Wow! That sounds quick and simple. You can “Ask Karen” food safety questions 24/7; does this mean that you can chat about food safety 24/7?

Guest:
Live chat is available from 10 AM to 4 PM Monday through Friday, Eastern Time except federal holidays. When the chat is not open, consumers can still use "Ask Karen" to get help with food safety questions. All they have to do is type a question into the designated box on the "Ask Karen" Web page to search the database to view questions and answers. For access to the chat feature, go to askKaren.gov, that's askKaren.gov or the FSIS homepage and click on the "live chat" link.

Host:
Can you just ask food safety questions instead of chatting live?

Guest:
The “Ask Karen” feature is designed for users to view questions and answers and also ask questions about various food safety topics, for example, storage and preparation, food recalls and other topics related to meat, poultry, and egg products.

Host:
What other ways can consumers access FSIS’ food safety information?

Guest:
They can visit the FSIS Web site at www.fsis.usda.gov, or talk to one of our food safety specialists through the MPHotline at 1-888-MPHotline. That’s 1-888-674-6854.

Host:
That’s it for this week. We’ve been talking to Tina Hanes from the FSIS’ Food Safety Education Staff. Thank you so much Tina, for discussing FSIS’ new food safety chat feature.

I’m Kathy Bernard and I’d like to thank you for joining us for this episode of “Food Safety at Home.” And remember, “Be Food Safe.”


Outro:
Well, that's all for this time. Thanks for joining us today for another episode of food safety at home!

For answers to your food safety questions call USDA's toll-free Meat and Poultry Hotline at 1-888-MPHotline. That's 1-888-674-6854.

You can also get answers to food safety questions online from our virtual representative "Ask Karen" at askkaren.gov .

Let us know what you think of this podcast by sending your comments to podcast@fsis.usda.gov.
Thanks for tuning in.
Last Modified Nov 08, 2013