Food Safety Training in a Multicultural Environment

Lisa Wright
Manager, Regulatory Affairs
Jack in the Box Inc.
San Diego, CA

The Quick Service Workforce Crew (and Shift Leaders)

Age

• 64% (83%) are 21+
• 17% are 18-20
• 19% are 16-17 (most part-time)
• 27 (29) years average age

Ethnic Association

• 21% ( 27%) Non-Hispanic White
• 12% (13%) African-American
• 6% (10%) Asian/Pacific Islander
• 61% (50%) Hispanic

Food Safety Training

Be Sensitive to Ethnic Differences in Your Workforce

• Personal Appearance Standards
• Life Priorities
• Life Experiences
• Religious Issues
• Availability/Personal Commitments
• Literacy Issues

Successful Food Safety Training

Look at the world through their eyes

• Be observant
• Ask questions
• Learn from other’s experiences
• Use others of same group to assist
• Use lots of graphics in written materials and videos
• Don’t assume performance problems are training problems