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Frequently Asked Questions
Passwords, ID's, and Logging In
Q42: This is the first time I have ever registered in FSJO and the system is telling me that someone already registered with my SSN. How could this be?
A42: This typically happens when an applicant logs out of FSJO before completely registering. Log in as a registered user, select "Edit Personal Information", press "Next", and then complete the registration process.
Q43: I don't understand why the system won't let me in. I KNOW I put in the right password, and it doesn't work.
A43: Review the procedures for logging into FSJO at the “How to Apply” button. The password is case-sensitive and must be a minimum of 5 characters long. (Upper or lower case letters can be used). An applicant must be a registered user before applying for jobs in the system.
Q44: I tried to login using my e-mail address, and it doesn't work.
A44: Applicants must use the same case as when the e-mail address was originally typed into the system. For example, applicants who originally typed their e-mail address using all capital letters must use all capitals when trying to login. However, it is recommended that applicants use the FSJO-generated ID number received from the system when they first registered because numbers are not case-sensitive.
Q45: I forgot my password!
A45: Follow these instructions:
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Step |
Action |
| 1 |
Go to the main login screen and select the “Forgot your password?” option. |
| 2 |
Click the “Next” button. |
| 3 |
Enter the following:
- Your User ID (or, if you prefer, your e-mail address that you registered with)
- Your zip code
- Your date of birth
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| 4 |
Click the “Next” button. |
| 5 |
If your request was successful |
If your request was not successful |
A screen will indicate that your request was successful, and that your password was changed to your zip code. Click "Return to Login" and login using your new password.
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A screen will indicate that errors were encountered. This screen only appears if the information you entered in Step 3 does not match the information in your account. Use the “Back” button to correct the information. If still unsuccessful, call the HR contact office listed on the announcement for help. |
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